Welcome DSV to SACC San Diego! We are very grateful to have you as our new corporate member. DSV is a global transport and logistics company founded in Denmark. With operations in over 80 countries, DSV offers services in air freight, ocean freight, road transport, and contract logistics. The company focuses on technology, digital solutions, and sustainability while providing efficient and tailored solutions to its customers worldwide.
We were able to sit down with San Diego Manager Jim Burritt and Global Sales Manager Michaela Lundqvist from DSV Air & Sea, Inc. from their San Diego office, one of +40 offices in the US.
Can you tell us about the history and founding of DSV?
DSV is a Danish logistics provider, founded in 1976 by 10 independent trucking companies that joined forces. Today DSV is the world’s 3rd largest logistics provider, offering all modes of transportation: Air, Sea, Road, Rail and Warehousing, with +75 000 employees in +1600 offices in +80 countres worldwide.
How does DSV prioritize sustainability in its operations and contribute to global growth? Sustainability is high on everyone’s agenda and transportation is a crucial part of our customers Co2 emissions. We have specific activities within the organization tied to seven of UN Global Compact’s Sustainable Development Goals SDG. Through our offering Green Logistics, we help our customers work towards their sustainability goals by offering CO2 reporting, Green supply chain design & optimisation, Sustainable fuel offerings and Carbon offsetting.
Can you provide examples of how DSV leverages technology to optimize supply chain solutions and enhance customer experiences?
We work with AI and predictive analysis to keep track of emerging technologies. Our customers have full visibility of all shipments in our platform MyDSV where millions of shipments are booked and tracked each year. Operational excellence and efficiency is top management priority that is emphasized throughout the entire organization.
What sets DSV apart from competitors in terms of its capacity, flexibility, and cost-effective solutions?
Being a global top 3 player in the market with the access to capacity and competitive pricing that comes with it, paired with a decentralized organization where each branch is empowered to make decisions and a culture of red-carpet service to our customers is a recipe that has worked very well for DSV throughout the years.
How does DSV ensure operational excellence and maintain high-quality services for its customers?
By constantly working to improve our operational efficiency throughout the organization, while developing tools that makes it easier for our customers to do business with us. Everything we do should generate value for our customers
How does DSV support employee growth and provide opportunities for advancement within the company?
We strive to attract, motivate, and retain talented people by offering responsibility, empowerment, and growth opportunities. We offer relocations, trainee programs and leadership training continuously.
Can you share DSV's vision for future growth and expansion in the transport and logistics industry? DSV has a history of large acquisitions and has grown substantially over the past 10 years to reach the #3 spot globally. Our top management and owners are always looking for new opportunities for sustainable growth in the market when it makes sense from a business perspective.
What measures does DSV take to minimize its environmental footprint and promote sustainability in its supply chain?
Through our global network, we provide a wide range of end-to-end supply chain solutions. We track our environmental impact systematically with a view to making our operations as carbon, energy and resource efficient as possible. The majority of our CO2 emissions come from subcontracted transport. DSV’s Science Based Targets for 2030 are 50% reduction of scope 1 and 2 and 30% reduction of our scope 3.
How does DSV deliver exceptional customer experiences and prioritize customer satisfaction in its operations?
Throughout the organization we speak about what it is that is our DNA. What makes us unique? Letting those values and a culture of red-carpet service to our customers shine through has really made a difference in how our customers perceive us.
Thank you so much, DSV, for the interview.
To read more about DSV: visit their website here!